Frequently asked questions (FAQ)

Below are the answer to questions we are usually asked. We hope you find this information useful, however if we have left something out please feel free to contact us.

Questions & Answers

Will I get a username?

When you created your account you'll have used your email address as your username.

Do I have to create an account?
What happens if I've forgotten my password?
How can I pay for my order?

We accept PayPal, MTN Mobile Money (+233 55 618 5500) and direct bank transfer.

Do I have to pay for delivery?
Can I send my parcel to an address other than my home address?
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